This privacy policy sets out how Pet Care Solutions uses and protects any information that you provide when you use this website.

Pet Care Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Pet Care Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 September 2016.


We may collect the following information:

  • contact information including email address
  • other information relevant to customer surveys and/or offers


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Pet Care Solutions, 23 Riftswood Drive, Marske-by-the-Sea, Redcar, Cleveland, TS11 6DL or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please e-mail us at [email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Privacy Policy Short

No personal data is stored on this website and we will respond to any queries via our contact forms. For ongoing contact, we will then request your permission, via email, to keep your details where appropriate to the conduct of a business relationship. Such details will be stored securely via our CRM and email accounts, not on this website.

You may request details of personal information which we hold about you under the GDPR. No fee will be payable for any reasonable requests. If you would like to exercise any of your rights via the GDPR on you please e-mail us at [email protected] You can find full details on your rights at the ICO website.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.



An important regulation called the General Data Protection Regulation (GDPR) is updating the rules around how business’s collect, keep and use your information in our increasingly digital world. The GDPR also gives you more control over your information.

As a pet care business keeping your pet/s safe has always been part of our purpose. We have always done everything we can to protect your personal information and privacy too.

Pet Care Solutions only collect information that is relevant to the services you have chosen. Exactly how long we keep your information will depend on your relationship with us, as well as on the services you have with us, or have had with us in the past.

When you use our secure website we protect the information and messages you send to us.



Take care of your pet/s to the best of our ability and fulfil our contractual obligations to you.



The GDPR adds to the rights you have over your information. It is your information.

For example you can ask to see all the information we have about you, or you can object to the way we use your personal information



Your marketing preferences control how we contact you with relation to the care of your pet/s, for example text, phone, email or face book. You can update these preferences at any time by contacting Pet Care Solutions directly.

You can be assured that we will never pass on your details to anyone without your permission.